Refund & Return Policy

At Aiden Lamps, we take pride in the quality of our products and work hard to ensure every order meets our standards before it is shipped. Please read our refund and return policy carefully before making a purchase.

All Sales Are Final

Due to the nature of our products, all sales are final. We do not offer refunds, returns, or exchanges for change of mind, buyer's remorse, incorrect purchases, or personal preferences after an order has been placed.

By completing a purchase, you acknowledge and agree to this policy.

Damaged or Defective Items

If your order arrives damaged, defective, or significantly different from the item you ordered, please contact us within 7 days of delivery.

To help us resolve the issue, please include:

• Your order number

• A description of the issue

• Clear photos or videos showing the damage or defect

Once reviewed, we may offer a replacement item or another appropriate resolution at our discretion.

Incorrect Items

If you receive the wrong item, please contact us within 7 days of delivery. We will review the issue and work with you to provide a suitable solution.

Non-Refundable Situations

Refunds, returns, and exchanges will not be provided for:

• Change of mind

• Ordering the wrong item

• Dissatisfaction with size, color, or appearance after purchase

• Failure to read product descriptions before ordering

• Delays caused by shipping carriers

• Packages marked as delivered by the carrier

• Minor variations in color, texture, or appearance that may occur due to screen settings or manufacturing processes

Order Cancellations

Once an order has been placed, it enters processing quickly. Because of this, we cannot guarantee order cancellations or modifications. If production or fulfillment has already begun, cancellation requests may be denied.

Lost or Stolen Packages

Aiden Lamps is not responsible for packages that are lost, stolen, or delayed after being marked as delivered by the shipping carrier. Customers should contact the carrier directly regarding delivery-related issues.

Contact Information

If you believe your order qualifies for review under this policy, please contact us at:

Email: aiden.lamps@outlook.com

We aim to respond to all inquiries within 1–3 business days.

Policy Updates

Aiden Lamps reserves the right to modify or update this Refund & Return Policy at any time without prior notice. Continued use of our website and services constitutes acceptance of the current policy.

Thank you for supporting Aiden Lamps.